Growth Principal

Remote
Full Time
Client Service
Executive

Title: Growth Principal 

Reporting to: Head of Client Success, interim role held by Chief Commercial Officer 

Location/Travel: This position is remote and will support clients in a designated region. An ability to travel up to 30% is required. 

Opportunity: 

The Growth Principal owns the growth strategy for a portfolio of assigned clients (approximately $20M - $30M in ARR). With a focus on executive relationship development, the Growth Principal establishes C-level access and maintains in-depth knowledge of client needs and strategic priorities. Through their positioning as a strategic partner, this client executive is focused on setting a growth strategy for the division and orchestrating their Client Success team to execute against that strategy in partnership with the aligned sales team. 

The Growth Principal is supported by a VP, Client Success and works in partnership with this individual to support the renewal strategy for the division. Success in this role is measured by client retention, net bookings, and demonstrated value on investment. 

Responsibilities: 
● Leads the development and execution of a well-defined growth plan for the division in partnership and coordination with the sales team. 
● Establishes productive executive relationships across the division through a lens of client growth, demonstrated by consistent and well attended quarterly business reviews and regular communication. 
● Represents the voice of the customer in strategic initiatives at Get Well, including but not limited to Marketing plans and Product prioritization. 
● Works closely with the VP, Client success to support a proactive renewal strategy for the division and ensure that each client has clear outcomes priorities identified, a relevant outcomes achievement strategy is in place and established processes to obtain outcomes validation from client executive leadership. 
● As needed, serves as a point of escalation for VP, Client Success to support problem resolution within Get Well and client organizations. 
● Partners with VP, Client Success to actively redirect client success efforts based on client priorities and Get Well needs 

Requirements: 
● Ability to travel up to 30% 
● Bachelor’s degree in Business, Public Health or related field; MBA or Master’s is a plus 
● 10+ years’ experience in client service, account management or sales in B2B commercial settings 
● Ability to collaborate on projects with a mix of remote and centrally located team members across time zones 
● Experience in a healthcare setting preferred 
● Familiarity with complex enterprise solutions (hardware, software, third party integrations both hardware and software), EMR or equivalent experience strongly preferred 
● Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations 
● U.S. citizenship or permanent residency required. 

About You: 
● A self-starter who thrives in an entrepreneurial, fast-paced environment 
● Exceptional motivator and communicator 
● Strong relationship builder who builds trust through relationships and inspires achievement through mentorship and guidance 
● Effective mentor/role model who also leads by example 
● Strong facilitation and influence skills, both internally and with clients 
● Knowledge of hospital clinical and business practices, and how to effectively navigate the dialogue around an enterprise solution 
● Demonstrated ability to drive client satisfaction, retention and growth 
● Strategic thinker, operational executor, and business mindset 
● Ability to prioritize, multi-task, and perform effectively under pressure 
● Ability to work independently while staying connected to the larger company strategy
● Financial acumen to maintain and grow the assigned revenue; previous P&L responsibility strongly preferred 
● Commercial acumen, understanding how to link expansion of products to the hospital/health systems strategic imperatives; keen in timing of offerings 
● Understands resource management 
● Systems thinker, able to navigate difficult situations 
● Demonstrated ability to pull together individuals with diverse skills and opinions and effectively create a unified support approach 
● Project management skill and effectively mobilizing support through others 
● Ability to effectively navigate and mediate conflict, and ability to foster honest dialogue ● Demonstrated ability to lead through influence 
● Previous experience in a clinical setting, with direct experience in hospital operations and/or clinical experience a plus 
● Deep product and Get Well company knowledge is preferred 

About Get Well: 

We are a global digital health company with more than 20 years of experience improving patient engagement. Through partnerships with some of the most progressive hospitals and health systems in the world, we use digital technology to improve the healthcare experience for patients, their families, and clinicians. 

When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. The estimated pay scale for this position is $180,000- $210,000. Base salary is dependent upon many factors including, but not limited to, education, experience, and skills. The range is subject to change and may be modified in the future. This position is eligible for an annual incentive plan based on achievement of revenue expansion and retention targets. Our most valuable benefit? An environment that supports YOU. 

Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.


 
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