Client Success Manager - West Coast

Remote
Full Time
Client Service
Mid Level

Title: Client Success Manager - West Coast


Reporting to: VP, Customer Success


Location: Remote;  Preference for West Coast. Ability to travel ~30% required.


Opportunity:

Get Well is seeking a highly motivated and results-driven Manager or Senior Manager to join our Customer Success team. This individual will be responsible for managing a portfolio of hospital and health system clients, focusing on both customer retention and revenue growth. The Customer Success Manager will work closely with clients to ensure the successful deployment and ongoing adoption of our healthcare technology solutions, ensuring they are maximizing the value of our solutions and achieving clear ROI.

*Application Deadline for internal Get Well employees is Wednesday, April 9, 2025


Responsibilities:

Account Renewal & Growth:

  • Lead and manage the end-to-end renewal process, ensuring timely and successful contract renewals.
  • Identify and pursue opportunities for account growth, including upselling and cross-selling additional products or services.

Customer Relationship Management:

  • Serve as the primary point of contact for a set  hospital and health system clients, fostering deep, long-term relationships.
  • Develop knowledge of each client's goals and challenges to provide tailored recommendations for product utilization that maximize value.
  • Proactively address client inquiries, concerns, and escalations to ensure client satisfaction, retention, and growth.

Project Management & Support:

  • Oversee the implementation and onboarding processes for new clients or new technology deployments, ensuring successful delivery and client satisfaction.
  • Manage post-sale activities, ensuring smooth transitions and ongoing support for client needs.
  • Track customer health and adoption metrics, providing clients with regular updates on product usage and outcomes.

Performance & Reporting:

  • In close partnership with the data team, track customer health and adoption metrics, providing clients with regular updates on product usage and outcomes.
  • Monitor customer performance and satisfaction, using data and feedback to guide account planning.
  • Provide regular reports to clients and internal stakeholders on account status, key performance indicators, and growth opportunities.
  • Prepare and deliver quarterly business reviews (QBRs) with key customer accounts, aligning solutions to their evolving needs and priorities.

Requirements:
  • 3-5 years of account management experience, preferably in the healthcare or healthcare technology industry.
  • Industry Knowledge: Strong understanding of healthcare environments (hospitals, health systems, clinical workflows) and how technology can drive efficiencies and improve patient care.
  • Client Management: Proven track record of managing client relationships, driving renewals, and identifying opportunities for account expansion.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to engage and influence clients at all levels.
  • Problem-Solving: Strong analytical and problem-solving skills to address client challenges and offer tailored solutions.
  • Project Management: Experience managing complex projects, including technology implementations and process improvements.
  • Education: Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related field (preferred).
  • Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations

About Get Well:

Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well’s award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter.

When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $80,000 - $110,000  in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.

​​​​​​​Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.



 
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*